Terms and Conditions

1.1 You can find everything you need to know about us, Express Move Logistics (“we”, “our”, or “us”), and our services on our official website at https://www.expressmovelogistics.site (“Website”).
1.2 Express Move Logistics is responsible for providing the Delivery Services (as defined in paragraph 2.1) to you.
1.3 These Terms set out the terms and conditions on which we will provide the Delivery Services to you, in respect of your Parcel. If you request Delivery Services for multiple Parcels, each Parcel will be subject to a separate contract between us and you, based on these Terms.
1.4 Please read these Terms carefully. We may update them periodically, and it is your responsibility to check for any changes before purchasing services.


2.1 When the following words or expressions appear capitalised in these Terms, they carry the meanings outlined below:

Maximum Measurements โ€“ The limits applied to Parcels in terms of size and weight, including packaging, as follows:
(a) For Parcels sent from and/or delivered to a pickup or drop-off location: an item or combination of items not exceeding 20 kilograms in total weight, and with the two longest dimensions together not exceeding 1.2 metres.

Consumer โ€“ An individual acting for purposes wholly or mainly outside that individual’s trade, business, craft, or profession.

Delivery Address โ€“ The destination address provided by you at the time of purchase, to which we will deliver the Parcel.

Delivery Services โ€“ Any delivery or shipping services offered by Express Move Logistics, as listed on our Website from time to time.

Duties and Taxes โ€“ Any applicable charges, such as customs duties or taxes, that may apply for international shipments.

Extended Cover โ€“ An optional product offering additional protection for your Parcel, described in more detail in Section 9.

Goods โ€“ The contents, property, or items contained within your Parcel.

Loss or Damage โ€“ Any physical loss of, or physical damage to, your Parcel during transit.

5.1 You appoint and authorise us to carry out all acts and customs formalities as Customs Agent in the exporting country, in compliance with the customs legislation and controls that apply in the exporting country.
5.2 You appoint and authorise us to carry out all acts and customs formalities as Customs Agent in the importing country, in compliance with the customs legislation and controls that apply in the importing country.
5.3 You are required to inform the Recipient in advance about the necessity to appoint us as the Customs Agent in order to facilitate the customs clearance of the Goods in the exporting country.


6.1 We will process customs formalities and ship your Parcel either as an Indirect Representative in our own name and on behalf of you or the Recipient (depending on the required declaration) in both the sending country and the destination country, as specified in the indirect customs representation.
6.2 Alternatively, we may act as a Direct Representative in the name and on behalf of you or the Recipient (depending on the required declaration) in both the sending country and the destination country, as outlined in the direct customs representation.


Unless and until you appoint, or procure the appointment of, us as the Customs Agent for the clearance and entry of the Goods in Parcels through customs, we may suspend customs clearance and the performance of our obligations concerning the relevant Parcels.


You agree to promptly provide (or procure such provision) the following for each of the Goods in the Parcels:

8.1 A commercial invoice (including EORI number, a clear, accurate description of the Goods, their value, and the agreed Incoterm between you and the Recipient), except where a commercial invoice is not required for shipments to Northern Ireland under the United Kingdom Internal Market Scheme (UKIMS).
8.2 All Consignment Data required for the Delivery Service.
8.3 Any authorisations required for appointing us as your and the Recipientโ€™s Customs Agent under relevant tax or cross-border trade laws, including the right for us to delegate to a sub-agent as applicable.
8.4 Any other information or documents, including those required by relevant customs authorities, that may be necessary to facilitate the Delivery Service. You acknowledge that it is your responsibility to ensure the accuracy and completeness of the information and customs documents required.

You also acknowledge that:

(a) We rely on the information (including Consignment Data) you provide to calculate any Duties and Taxes for the Parcel.
(b) The Delivery Services we offer will not include preferential tariff treatments or special customs clearance procedures (such as reduced tariffs or temporary admission).
(c) We are unable to verify the Country of Origin of the Goods or receive instructions for special procedures.


For Goods shipped to Northern Ireland under the UKIMS, you warrant that:

9.1 You will promptly notify us of any changes to your trading status or any circumstances that may invalidate your UKIMS authorisation.
9.2 If using a third partyโ€™s UKIMS authorisation (such as the Recipient or another relevant party), you shall:
(a) Ensure you have obtained the necessary consent from the third party.
(b) Notify us of any changes to the third partyโ€™s trading status that may affect their UKIMS authorisation.
9.3 If you or the relevant third party do not have a fixed establishment or business in Northern Ireland, you must inform us before appointing us as an Indirect Representative.


If shipping Goods from Great Britain to EU countries that qualify for IOSS, you shall:

(a) Provide us with your IOSS number prior to the import of the Goods.
(b) Ensure the IOSS number is included in the customs declaration to benefit from the exemption.
(c) If an Electronic Interface has been used for the transaction, you must provide the IOSS number to us before the customs clearance of the Goods.

If:

(a) You do not provide the IOSS number, or the number of the Electronic Interface involved in the transaction,
(b) The Recipient refuses to pay Duties and Taxes,
then the Parcel will be returned to you, and you will need to obtain the Recipient’s consent to appoint us as Customs Agent for the return shipment.


You accept full responsibility for any Parcel where the Commodity Code, Consignment Data, or other information is missing, incorrect, or incomplete. In such cases, we may:

(a) Use the general Commodity Code or amend it based on the description of the Goods you provided, or as determined after inspection.
(b) Hold the Goods until we receive the correct information.
(c) Return the Goods to you.